Monitoring and alert review
Define useful health signals, alert thresholds and who receives them. Review recurring alerts so your team can distinguish routine noise from issues needing action.
Managed services for AWS
Keep AWS operations
moving with your business.
Your team needs time to serve customers and improve systems. We help SMEs and mid-sized businesses in Thailand and ASEAN define practical AWS operations coverage, with clear responsibilities, planned maintenance and a shared view of what needs attention.
Discuss AWS operationsKnow what is covered.
We agree the systems, activities and service coverage before onboarding. Your scope can include:
Incident coordination
Document severity levels, contacts and escalation paths. Coordinate investigation and updates for covered systems, including handoffs to your application team or AWS Support where appropriate.
Planned operational care
Schedule agreed maintenance, review backup status and track access changes. Record approvals, dependencies and rollback steps before changes to production systems.
Reports and improvement actions
Review incidents, maintenance progress, resource usage and cost trends. Keep an action list with priorities and owners so operational findings lead to decisions.
A clear handover. A working routine.
Understand the environment
Review your AWS accounts, workloads, business hours, dependencies and existing operational concerns.
Agree the operating model
Document coverage, support hours, response expectations, escalation contacts and the responsibilities of each team.
Onboard with controlled access
Set up approved, role-based access, review monitoring and document operating procedures for the agreed systems.
Operate and review
Run the agreed activities, share operational findings and revisit priorities as your business and workloads change.
Illustrative report · Fictional environment
An operations review with a next step.
A sample of how findings could be presented. These entries describe a fictional environment.
Swipe or scroll to see the full table.
| Area | Review item | Next action |
|---|---|---|
| Monitoring | Repeated application alerts | Review thresholds with the application owner |
| Recovery | Restore procedure needs review | Agree a restore test and responsible teams |
| Maintenance | Update awaiting approval | Confirm the maintenance window and rollback plan |
Report content and review frequency depend on your agreed scope. This example does not represent actual customer results.
Questions before you start
Does this include round-the-clock support?
Support hours, communication channels and response expectations are agreed for your engagement. Discuss any out-of-hours needs before we define the service scope.
Do you replace our IT or application team?
We define a shared operating model with your team. Application changes, business decisions and third-party systems remain with their agreed owners unless explicitly included.
Who owns our AWS accounts and access?
You retain ownership of your AWS accounts. Access is granted through approved roles with permissions matched to the work, and reviewed as responsibilities change.
Are backups and recovery included?
We agree which backup checks, restore tests and recovery activities are included, along with owners and recovery objectives. A backup alone does not establish that a system can be restored as required.
What determines the cost?
Workload complexity, covered accounts, support hours and included activities shape the management scope. AWS consumption, AWS Support plans and third-party licences are separate cost considerations, identified in the proposal.
Your first step
Define the support your team needs.
Start with a discussion of your environment and operational gaps. We use it to propose coverage, responsibilities and onboarding priorities for your review.
Discuss AWS operationsHelpful for our first conversation
- An overview of your AWS accounts and business-critical systems
- Current support arrangements, business hours and escalation contacts
- Recurring issues, planned changes and operational priorities